3M Cloud Library

• 3M Cloud Library FAQs
   
• Need additional help? Contact support at ebranchsupport@marincounty.org

Axis 360 eBooks

• Axis 360 eBooks FAQs
   
• Need additional help? Contact customerhelp@TheRetailerPlace.com

OverDrive

• OverDrive FAQs
   
• Report a problem with MARINet Digital Downloads from OverDrive
   
• MARINet Digital Downloads from OverDrive Help Pages
   
• OverDrive Device Resource Center -- information about compatible devices

Zinio Digital Magazines

• Zinio FAQs (from Marin County Free Library)
   
• Additional FAQ available from Zinio
   
• Video tutorial on How to use Zinio Digital Magazines
   
• Zinio Digital Library Help Center
   
• Zinio Digital Magazines Support Request Form
   
• Need additional help? Contact support at ziniosupport@recordedbooks.com

Safari Tech Books Online

• Report a problem with MARINet Safari Tech Books Online

Please note: We're having problems with our remote authentication for some databases, including Safari eBooks. These work from inside all libraries, and can remotely authenticate with Internet Explorer, but not with Firefox, Safari or Chrome browsers. We regret any inconvenience this may cause, and hope to have the issue resolved soon.

Many of the so-called ‘Big Six’ publishers do not sell eBooks to libraries and those that do impose strict limitations. Here’s what the market looks like right now:

• Hachette: Recently increased their eBook pricing on their backlist by 104%. They do not currently sell front list titles to publishers, but are completing trials with the 3M Cloud Library and Baker & Taylor's Axis 360 to do so in the future.
   
• HarperCollins: Limits eBooks to 26 checkouts. Libraries then have to repurchase content for continued access.
   
• Penguin: Currently has an exclusive contract with 3M Cloud Library after ceasing ties with OverDrive, but does require libraries to repurchase content on an annual basis.
   
• MacMillan: Has launched an eBook pilot for libraries with OverDrive for 1,200 titles from their Minotaur imprint. eBooks can circulate for one year or 52 check-outs; whichever comes first. Additionally, they refuse to sell to library consortias, such as MARINet.
   
• Random House: Increased its pricing on most titles by 300%.
   
• Simon and Schuster: Has announced a pilot with 3M Cloud Library and are making their entire catalog available; but will require libraries to repurchase content on an annual basis.

Patrons can purchase bestselling titles, such as Debbie MacComber's Starting Now, for as little as $12.99. A library edition of the same eBook is currently for sale for $78.00. That kind of price mark-up is standard in the library eBook market at this time.